All posible queries answered here...

I need to open an account, how do I do it?

You can open an account through our Contact Us page.

How do I send my jobs?

E-mail or FTP. For customers who plan to send more than 200 jobs a month, free FTP space will be provided at Esteem Graphix.

What quality controls have you adopted?

All files are completed by artists/digitizers and quality controlled by the Quality Assurance team. Furthermore, these are random sampled by the Manager. For customers who plan to send more than 200 jobs a month, separate team would be assigned to do quality check for all their jobs.

Could you send me your price list through e-mail?

Yes. To receive our updated price list, e-mail a request to sales@esteemgraphix.com.

I am a high-volume, more than 10 jobs per day customer. Do you offer special pricing?

Yes. Prospective customers who plan on sending more than 200 jobs a month qualify for special pricing.

What are your turn times?

Guaranteed next business day by noon time for US and Canadian customers for jobs sent before 12 noon the previous day. For the rest of the world, 24 hours from the receipt of artwork.

When do I get the invoice?

You could choose daily, weekly, fortnightly, or monthly invoice options.

What payment options do you provide for payment of invoice?

PayPal

What if I am not satisfied with my order?

Do not pay.

What file formats do you support?

We support all file formats that are required for the custom design industry like .ai, .eps, .psd, .jpg, .cdr, .pdf, etc.

Do you charge for revisions?

Customer's changes are charged at 50% the job rate

What file format will you return to me?

Format of your choice.

How will I get my orders back?

The same way it was submitted to Esteem Graphix. You have a choice of e-mail or FTP.